Melissa Frame

Melissa was new to the insurance industry when she joined Fairmount Benefits in 2023. Prior to that, she served as a pharmacy technician, bringing a wealth of knowledge about the pharmacy industry and extensive experience in customer service. Here at Fairmount, Melissa specializes in the day-to-day administration of employee benefits, working closely with clients and account managers. She assists with escalated claim resolution and manages daily enrollments across myriad clients and carriers as well as annual open enrollment changes and detailed auditing services.

Melissa is also responsible for implementing new business and renewal paperwork for all clients across many different carriers. She works diligently with carrier sales representatives, clients, and the technology team to ensure all implementation paperwork and enrollments are processed timely and accurately. Her patience, adaptability, organization, and skill at multitasking help her provide quality support to clients and account managers alike.

In her free time, Melissa enjoys spending time with her family, enjoying nature, and reading.